Customer Success Specialist – LAGOS

OVERVIEW

Growth Stack is a software development company based in Nigeria. Our main focus is the implementation, deployment of ERP system, API development and Server-side Robotic programming for organizations seeking agile, clear, ROI-driven approaches to their business challenges. We are looking for an outstanding customer advocate to join our growing Customer Success team. This role would support our Enterprise customers in Africa.

As a Customer Success specialist at GS, this individual is responsible for driving adoption and advocacy of our software platform (Odoo). You will be successful in this role by being an active listener, proactive customer champion and strategic advisor.

RESPONSIBILITIES:

• Ensure customers get the most value from our products and services by establishing
  relationships within all levels of the organization from Executive Sponsors to Day to Day
  contacts
• Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales; creating loyal GS customer advocates
• Possess a comprehensive understanding of the Odoo platform new products and features in order to add value to every customer conversation
• Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Help the CS team continue to build out best practices and playbooks to address key customer scenarios

SKILLS AND QUALIFICATIONS:

• 3+ years as a Customer Success Manager in Software or IT Company
• Someone with a curious personality who loves to solves problems
• Experience working in Software or Analytics space is a plus

BUSINESS SKILLS

• Excellent presentation skills, in addition to verbal and written communication skills
• Ability to translate complex terminology into a clear set of actions and next steps
• Proven experience working in a fast paced and dynamic environment
• Ability to work autonomously and to prioritize tasks, while managing a diverse workload
• Strategic thinker with strong attention to detail

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