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In one study it was found that acquiring ICT resources without reworking the business processes to diffuse ICT in the processes did not yield automation. Consequently, improved service delivery, which is the primary objective of ICT investments, was not significantly affected. Process reengineering and user capacity enhancement is recommended to realize improved service delivery.
From time to time we are offer FREE training to help organizations re-engineer the business processes.
Process reengineering is a painful process given its tendency to result in job losses, it is a path that organizations that desire cost-effective and efficient service delivery need to take. This training will enables an organization to collapse the many layers into fewer cost-effective levels that are easy to automate effectively.
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